Jikoo Lifetime Deal $49.00
What is your go-to channel for customer communications? The chances are that it’s either Livechat or through Chatbots. The growing popularity of conversational support platforms needs no introduction. Intercom and Crisp chat report a massive hike in user acquisition in recent months, marking a paradigm shift in the way teams collaborate and communicate.
The newfound popularity of remote and hybrid workspaces contributes to innovative initiatives on collaboration platforms including conversational ticketing, self-service bots, etc. Conversational ticketing aims to solve customer queries faster to employees
Conversational ticketing is a form of real-time support provided by a support agent to a user on communication platforms like Slack and Microsoft Teams. It enables business process compliance by keeping a record of every interaction involved in a support request.
What if you can combine Live Chat, Chatbot, and Customizable CRM in one tool?
This power-packed tool lets you capture and handle the missing leads and allows you to manage support queries even during offline hours. Automate the system and do much more!
Enter Jikoo, a conversational ticketing solution that leverages the best of both worlds. It tracks messages as tickets, eliminating context-switching, channel-switching, and drawn-out ticket creation processes.
Jikoo eliminates the disconnect and the lack of documentation involved in ad-hoc support. It integrates seamlessly with your internal knowledge base, Whatsapp chats, Livechat/Chatbot communications and helps you triage incoming support queries. You can also create no-code chatbots in seconds with our no-code chatbot builder and automate close to 80% of your conversations in real time. Built in CRM acts as a customer data platform and you can view all the customer data & chats all in one place.
Jikoo helps automate lead generation and helps you manage all your customer queries. The benefits of using Jikoo are manifold –
- Empowers your customers with self-service
- Deflects repetitive tickets and faqs
- Helps team collaboration to be faster
- Tracks every interaction for future reference
- Provides faster resolution
- Improves agent productivity and customer engagement