It’s a widely known fact that visitors to websites tend to lose interest when they cannot interact with an online agent to whom they can direct questions bothering on the product on offer. The disenchantment is even made worse by an inefficient contact form system, which allows visitors to send their inquiries to the marketers, by filling forms on the website. Even though the contact form system has its advantages, its inherent weaknesses are often brought to light, mostly due to lack of feedbacks from either party.
The most efficient way to solving this problem is to install and use a live support chat on the website. SUPPORT CHAT is a unique and innovative WordPress plug-in, developed by Brett Rutecky and very efficient for marketers to put a live support Chat box on their site for engaging visitors. With this system in place, the number of opt-ins will increase, and visitors are likely to click on your “buy” button because a live support agent will be on hand to answer their questions at all times.
HOW DOES IT WORK?
- Once you complete the installation of the Support Chat software on your website, you then go ahead to log-in as a Support Agent with the password created during the installation of the plug-in.
- Should you decide to outsource the management of the Support Chat, you can link up the sign-in page to the site of a contractor without them having access to you dashboard or WordPress admin area.
- The chat Agent has three areas on his interface, the left area gives the name and status of the requester, while the area on the right shows you the current chat, and underneath is where you type in your response to the customer.
- An audible knocking sound indicates that a client needs assistance and will appear on the requester side with his name in red color. The agent will click on the radio button by the side of the customer to take his inquiry, thereby making the name of the client turn green. The name of the support agent will appear by the side of the customer’s name, letting other agents on the platform to know that they are treating the inquiry. The audio knocking sound goes off once the agent responds to the customer’s chat request.
HOW DOES INTERNET MARKETERS BENEFIT FROM SUPPORT CHAT?
- They are likely to get more sales and opt-ins because it helps in engaging and retaining visitor.
- No monthly fee is required.
- It gives your website a professional look which can inspire visitor’s confidence.
- The software is very easy to use, customizable and can be outsourced to the third party to manage.
- The marketer can use it interchangeably with contact forms or both at the same time.
In conclusion, this software is to help internet marketers to improve their customer’s online experience while enjoying the increase in revenue that accompanies its usage.
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