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As your product becomes more successful, the amount of feedback you receive and the level of contact you have with customers is inevitably going to increase. This feedback can range from general criticisms such as “your product is over complicated,” to positive ideas such as “can you make it more colourful,” to focused feature requests like “please integrate with our task management tool”.
Feature requests are specific ideas that a customer will send to the company asking them to add something that they feel will make the product better. The question then is what to do with all of these requests. How do you manage them and how many of them do you actually turn into features?
Track feature requests from Intercom, Help Scout, Slack, and more. Founders, Customer Success, and Product Management teams track voice of customer requests to delight customers, reduce churn, and drive upsells