What is it?
RingBlaze is a phone system designed to improve sales and support collaboration between employees.
How does it Work?
After installing RingBlaze, the first thing you want to do is set up a call widget which will allow your customers to call you for free with a single click and without using their phones.
Once they do, their information will appear in the shared callbox.
This is where your employees can take calls, leave comments to help each other, check the client’s timeline, listen to their previous recorded calls, and orient each other.
Every call has an “owner” who acts as the leader, ensuring everyone knows what to do and even creating checklists for what still needs to be done for that specific client.
You can even break down employees into different teams, allowing you to divide tasks among them more efficiently. If they miss a call, RingBlaze will save that customer’s details allowing you to call them back.
RingBlaze also allows you to generate your own company number that will serve as the main line for receiving calls and although this number will be either American or Canadian, people can still call it from all over the world for free.
People can contact you even if they don’t like speaking on the phone, since the app also has full support for real-time chat and email.
As your callbox starts filling up, you can retrieve data for evaluating team productivity and improving customer relationship, which is vital for streamlining your operation.
If you already have a list of contacts, you can import it to RingBlaze’s database from any file or platform you wish, so nothing is lost in the transition between systems.
Who is it for?
The key for good customer support is efficiency. Getting the customer to speak with the right people and then solving his request as well and quickly as possible.
In order to achieve this efficiency you need well-trained employees and good equipment, which means also having the best software. Ringblaze is precisely that.
From the customer, to the operation supervisor, to the support agents, this app was designed so that everyone’s experience is as smooth and stress-free as possible.
It’s pricing and the fact it allows both you and the customer to dodge most expenses which come with using a normal phone line makes it one of the best phone systems in the market.
This, paired with the sheer volume of helpful features that it offers makes it one of the best phone and customer support services out there.