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Customers reign the digital landscape to a maximum extent while customer experience (CX) has evolved with the changing demands on digital communication. One of the best ways to increase CX is by offering real time support to your customers. And for that, you need to be on the channels where your customers are.
Live chat is one of the best channels to deliver on-the-go support and enhance customer communication. With the benefits of live chat, you can not have meaningful conversations but happens via the customer’s preferred channel.
62% of respondents were likely to return to a website that offers live chat benefits & 38% said they made their purchase due to the chat session itself. It proves the importance of chat over communication channels like email, social media, or phone.
The advantage of live chat support is that it is a convenient and instant way for customers to find out information. By making your support team available to address their questions, you can reduce bounce rates and ensure customers make it all the way to check out.
Live chat is one of the most preferred channels as it immediately connects the agents and customers. It allows agents to understand the customer pain points and address their issues effectively in real time. The adoption of live chat across industries has increased by as much as 150%. The main reason behind the increased rate of adoption is because more and more customers look for online chat to raise their support or sales queries, rather than call a company for support.
Unlike other communication channels like phone or email, live chat benefits you to connect instantly with customers and deliver real time solutions. You can also use personalized proactive chat triggers to guide them in their buying journey and improve their satisfaction as well as experience.
Managing a pour of messages with diverse focus is one tedious challenge for business owners. Another are queries and various concerns from customers that can be quite overwhelming. Fortunately, the newest easy-to install, easy-to-use WordPress Live Chat Plugin is now up to help you top these challenges.
Introducing Madchatter Pro
Mad Chatter is the world’s newest Live Chat Plugin that supports video, audio, and screen recording that will make you and your team speed up your response and provide better, personalized customer service.