Lou Lifetime Deal $49.00
With the effects of COVID-19 spanning into Q3, businesses continue to look for ways to cut down on their burn rate to ride out these uncertain times. Businesses are reevaluating which SaaS subscriptions are essential and which contracts they want to renegotiate or cancel. As a result, retaining customers has never been more critical or more challenging.
It’s valuable to focus on implementing strategies that bolster customer retention and consequently revenue, especially in a time where customer acquisition can be slow. Studies have shown that increasing retention by just 5% increases profits anywhere from 25% to 95%.
One of the most effective ways to ensure your product gets classified as a ‘need to have’ by your customers is to deliver value every time they log in. A great way to effectively communicate how users can get value from your platform is by setting milestones.
Milestones create a sense of momentum and achievement for the customer, and they give the platform an effective way to monitor customer progress. Product tours increase the rate and speed at which users reach milestones by guiding users step by step through completing important tasks in-platform.
As customer expectations change from needing to learn the basics of your platform to implementing advanced features, product tours adapt with the user journey to deliver hyper-focused support about the task at hand
Staying aligned with customers’ unique goals and communicating actionable ways your product can help them achieve their goals is a tried and true way to win and keep business. When attempting to personalize the experience for thousands of customers, email campaigns and support centers can only go so far, and a customized in-platform experience is only viable for enterprise deals.
Get instant user engagement with beautiful in-product announcements – no code required. The faster a new user reaches the “aha moment” of seeing value from your product, the more likely they are to be retained as happy customers. Lou makes it easy to proactively engage and retain users with interactive product announcements that take just minutes to launch & appear built in-house.