Froged is a customer success tool that combines live chat, email automation and behavior tracking to create a customer service cycle. Convert casual viewers into leads by making people browsing your website feel completely at home.
Froged works by sending premade proactive massages for hooking your website visitors, which are then followed by live, human support from one of your customer success agents to answer any questions and doubts they might have.
Through this, the application collects data on what the customer is looking for and saves it on a segmented database.
On your agents end, these interactions take place on the Froged dashboard, where new messages will appear as push notifications for them to answer, the platform also allows them to have multiple chat boxes open at the same time.
To make the process more dynamic they will also be able to save replies for recurring questions, swap conversations to employees at the end of their shift and access the complete profile of the customer with a single glance.
They can also send knowledge base documents which you can create with ease at the drag and drop document editor, where aside from text and helpful links you can embed images and videos with everything your customer needs to know.
The third part of the Froged cycle is its automated email campaigns feature, which allows you to reach out to your customers via their saved information and let them know about events or discounts from your business, bringing them back in as loyal followers.
The connecting piece is the fact that all information gathered on the previous three features is kept in the same place and be used to create amazing marketing strategies that are mostly automated, except for when it adds human support for that personalized touch.
Setting up Froged also doesn’t take more than five minutes as it can be installed by copying and pasting its short code on your websites directory.
Customer success is essential for converting leads, and that can only be achieved if the customer believes they stand to gain for their loyalty.
To that end, personalizing their experience from early on and build a relationship between them and your business is the best strategy.
Froged offers just that, the tools to build a relationship with your prospective customers, if you are looking for something like this, this app is for you.