Elevensight Lifetime Deal $19.00
Even long before the pandemic, customer care was done mostly on the phone or online. Most companies proxy to using chatbots to automate the process of customer service instead of receiving every call through a customer service representative. These chatbots can either complement other ticketing systems you use to keep the customers happy and solve all the problems they encounter. Or they can be used as a standalone system to give recommendations based on keywords regarding what knowledge the customer is trying to find. It’s obvious that automated chatbots are very helpful and eliminate the need for a crowded team of representatives
Customer service is not rocket science, but you can certainly get lost in a sea of support tickets not knowing which one to prioritize and how to get sufficient information to fix the problem.
Sparing their valuable time to improve your product is a big ask for most customers. That’s why it’s important to make it as easy as possible for them to give you feedback and make it count when they choose to do so. You can use a 1-click video call software to start the conversation and make sure they are being heard once you are connected.
You can let them know that the call is being recorded and that you will be able to see their screen if they are comfortable sharing it. You can also assure them that you can review any text or pictures they send through the chat to resolve the issue. Making them feel welcomed and heard is fundamental to good customer service, but you need to receive the necessary information to be able to resolve the problem to begin with. Revisiting the conversation you had with a customer is a powerful tool for getting back to them as soon as possible with a solution. And bonus points if you resolve the issue within the call.
ElevenSight enables you to convert 3x more leads and close more deals with one-click video calls from anywhere on the web. It’s the fasted way to connect, the simplest way to engage, and the shortest path to revenue.
Get Elevensight Lifetime Deal for only $19.00. This offer is available for a limited time only