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During the growth phase for many businesses, one of the first pain points they experience is with their tech stack—specifically, their help desk and project management tools.
As businesses acquire more customers, it becomes clear that the shared inbox they’re using for customer support just isn’t going to scale. As they hire and build out internal teams, the pain felt by a lack of formal project management grows acutely.
This is when businesses move from being problem-aware to solution-aware: they start creating their help desk tools list and evaluating project management software to address these growing pains. They’ll compare features and price in order to decide which tools will meet their needs.
Once they’ve narrowed down their choices, they’ll try to figure out which help desk for customer support pairs best with which project management tool. They’ll ask themselves: how well do each of these tools integrate with one another? Will this pairing scale as business continues to grow?
At some point, they’ll take a leap and make a purchase…. And then about two or three years later, they’ll outgrow these tools. They’ll end up back at square one, reevaluating their tech stack and going through the same decision process all over again.
One of the biggest benefits of choosing a tool that offers both project management and customer support is its ability to scale with your business as you grow.
And if you know anything about customer support, you know that investing in building a solid, scalable customer service strategy is critical to building a sustainable, customer-centric business.
Help desk platforms enable teams to communicate with customers across a variety of channels (email, social, chat).
Using the help desk, customer support agents flag product feature requests and common questions. They’ll then share this feedback with the rest of the company to inform changes and improvements.
Simple Issue Tracker. Easy Help Desk Software. Get Work Done. Bug tracking, task management, and customer support, all in one simple app your team and customers will love.