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During the growth phase for many businesses, one of the first pain points they experience is with their tech stack—specifically, their help desk and project management tools.

As businesses acquire more customers, it becomes clear that the shared inbox they’re using for customer support just isn’t going to scale. As they hire and build out internal teams, the pain felt by a lack of formal project management grows acutely.

This is when businesses move from being problem-aware to solution-aware: they start creating their help desk tools list and evaluating project management software to address these growing pains. They’ll compare features and price in order to decide which tools will meet their needs.

Once they’ve narrowed down their choices, they’ll try to figure out which help desk for customer support pairs best with which project management tool. They’ll ask themselves: how well do each of these tools integrate with one another? Will this pairing scale as business continues to grow?

At some point, they’ll take a leap and make a purchase…. And then about two or three years later, they’ll outgrow these tools. They’ll end up back at square one, reevaluating their tech stack and going through the same decision process all over again.

One of the biggest benefits of choosing a tool that offers both project management and customer support is its ability to scale with your business as you grow.

And if you know anything about customer support, you know that investing in building a solid, scalable customer service strategy is critical to building a sustainable, customer-centric business.

Help desk platforms enable teams to communicate with customers across a variety of channels (email, social, chat).

Using the help desk, customer support agents flag product feature requests and common questions. They’ll then share this feedback with the rest of the company to inform changes and improvements.

Introducing DoneDone

Simple Issue Tracker. Easy Help Desk Software. Get Work Done. Bug tracking, task management, and customer support, all in one simple app your team and customers will love.

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Exclusive Features of DoneDone

TASK TRACKING
DoneDone helps teams organize & execute. Use DoneDone Projects instead of messy spreadsheets or bulky software for bug, task, and issue tracking. No more wondering where things are at or who’s working on what.

CUSTOMER SUPPORT
DoneDone manages your customer support & feedback. Auto-forward company email to a DoneDone Mailbox to streamline communication between your support team and customers. No more headaches with ccs, broken email chains, and unruly threads.

CUSTOM WORKFLOWS
Manage your team’s workflow exactly the way you want to. DoneDone makes workflow management easy. Use our time-tested bug, task tracking, customer help desk, or hiring workflows or create a custom workflow that fits your unique business needs.

FOR PRODUCTION AND SUPPORT TEAMS
Keep your development & support teams in sync. Link internal tasks to a support conversation so your developers and support staff can collaborate in the same simple app. DoneDone helps engineering teams, support staff, and customers work together better.

REPORTS
Stay on top of your team’s performance goals. DoneDone provide answers to the important questions. How quickly are we responding to support tickets? Are we keeping pace with new issues? How long does it take customers to get the answers they need?