Desky – Customer Support is crucial for any business. A business cannot exist without customers and customer service should be every businesses’ number one priority. Businesses need to respond and resolve customer enquiries concerns and complaints faster for customer satisfaction and retention. A majority of companies offers customer support through the use of various methods but there’s a simple, fast and fresh customer support to make your customer happy.
Desky is a simplified helpdesk ticketing system and live chat platform for start-ups and businesses. It is perfect for Digital Products Sellers, E-commerce Store Owners, Online Coaches, E-book authors, Digital Agencies.
The most powerful part of Desky offers is Live Chat. It’s a fun way to communicate with your customer’s enquiries. You can respond faster and easier with your customer because of its unique user interface. It is very simple and easy to use.
With the use of Desky, you can style your helpdesk just like your brand’s look and feel. You can edit elements, you can simply assign it to the respective department and particular team member of that department. Desky allows you to facilitate your support system as self-service option for your customers.
Desky’s smart integration support for Envato, Slack, WooCommerce, Mattermost (and many more) you can increase your productivity without hopping much between different systems.
Desky supports multi-language. Your employees and customers can be located in different countries. Customize your Desky with the language your customers are looking up. This in itself builds a better customer relationship for the company.
Using Desky, it is available Android and iOS app. You can access Desky application, send replies, and comment and interact with your customers on the go.
Desky insights allow you to proactively review your support performance and improve potential risks of an unhappy customers. You can view amonthly report of tickets that are being attended by your team, solved tickets which are resolved by your team member from the department and closed tickets.
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