If you want to grow your business or brand presence, you should not only listen to your customers but also let them know that you’re always listening. Use smart, non-generic automation that addresses their questions with specific replies.
Social media customer service (or social media customer care) refers to offering customer support through social media channels, like Facebook or Instagram. According to a research published by Website Builder 90% of social media users have used social media as a way to communicate with a brand or business and 63% of customers expect companies to offer them support via social media channels.
Gone are the days where brands are just talking to customers through one-way channels. Social media has made it possible for businesses to listen to their customers and reply to their comments and messages in real time.
Why is social media customer service so important? Because if your customers don’t get the support they expect, they are likely to share that information with the people in their networks.
Even if sometimes these are inaccurate or exaggerated ‘rants’, they can have a strong impact due to their visibility and virality (how quickly the information can be shared with other users). If you don’t have a working response system in place that deals with them quickly, such instances can put your brand’s reputation at risk and can mess with your organic search results. People simply assume that your social channels are a touch point like any other. Only for them, it’s often more natural or convenient to contact your business that way.
And hey, would they be wrong to expect the same level of service on Facebook as they would on your website chat?
When you think about automated Facebook moderation, you’re probably thinking of generic, automated Facebook messages that brands send to users after hours. And, to an extent, you’re right. Like in the case of chatbots on websites, many companies now have automated replies set up on Facebook Messenger, or are using external tools to auto reply to comments on social media. These are helpful if you’re getting a lot of questions (sometimes way outside your work hours) and just need to let someone know that you will deal with their query. But did you know you can make your automatic replies on Facebook more relevant to your customers’ questions and actually deal with their issues in real time?
Introducing Comment Responder
Comment responder is a chrome extension that will help you to reply to the comments on your facebook post. It will allow you to auto reply to comment based on different keywords also send a message to the people who commented on your post if you enable that option.
Comment Responder Lifetime Deal | Reply To Comment Facebook Post
$297.00$49.00$297.00$49.0083.50%
savings
$297
value
$248
you save
If you want to grow your business or brand presence, you should not only listen to your customers but also let them know that you’re always listening. Use smart, non-generic automation that addresses their questions with specific replies.
Social media customer service (or social media customer care) refers to offering customer support through social media channels, like Facebook or Instagram. According to a research published by Website Builder 90% of social media users have used social media as a way to communicate with a brand or business and 63% of customers expect companies to offer them support via social media channels.
Gone are the days where brands are just talking to customers through one-way channels. Social media has made it possible for businesses to listen to their customers and reply to their comments and messages in real time.
Why is social media customer service so important? Because if your customers don’t get the support they expect, they are likely to share that information with the people in their networks.
Even if sometimes these are inaccurate or exaggerated ‘rants’, they can have a strong impact due to their visibility and virality (how quickly the information can be shared with other users). If you don’t have a working response system in place that deals with them quickly, such instances can put your brand’s reputation at risk and can mess with your organic search results. People simply assume that your social channels are a touch point like any other. Only for them, it’s often more natural or convenient to contact your business that way.
And hey, would they be wrong to expect the same level of service on Facebook as they would on your website chat?
When you think about automated Facebook moderation, you’re probably thinking of generic, automated Facebook messages that brands send to users after hours. And, to an extent, you’re right. Like in the case of chatbots on websites, many companies now have automated replies set up on Facebook Messenger, or are using external tools to auto reply to comments on social media. These are helpful if you’re getting a lot of questions (sometimes way outside your work hours) and just need to let someone know that you will deal with their query. But did you know you can make your automatic replies on Facebook more relevant to your customers’ questions and actually deal with their issues in real time?
Introducing Comment Responder
Comment responder is a chrome extension that will help you to reply to the comments on your facebook post. It will allow you to auto reply to comment based on different keywords also send a message to the people who commented on your post if you enable that option.
Get Comment Responder Lifetime Deal for only $49.00. This offer is available for a limited time only
Comment Responder Features
Auto comment
The software will help you to replay for the comment on your post with a link
The interval between Reply
You can specify a specific time interval after a set of replies.
Keyword monitoring
Track and tack actions for comments with certain keywords on your post
Types of the post can reply
Almost every post type from a Facebook profile like Text, Video, Photo, Link, Unpublished posts, etc.
Time delay
You can specify the delay between every reply to avoid further issues from Facebook.
$297.00 Save 83.50%