Callback Tracker is a “click to call” solution which incorporates online telephony communications within a website, connecting businesses of all sizes with potential customers. Using a customizable widget with an animated call button that can be restyled and repositioned as desired, initializing a request for a callback form. The centralized online dashboard also delivers additional custom settings for admin users, plus a complete history of call recordings for monitoring and review purposes. Callback Tracker will automatically record the audio call history, recording the callback date, call status, length, and source.
The solution also sends SMS messages and email notifications to representative company contacts defined in the settings. This is intended to flag up and direct attention to out of hours calling activity, detailing visitor phone number and time the call was received and inviting a callback or message to follow up. Other notable features of Callback Tracker include the custom caller ID for a company or corporate accounts, though detailed engagement statistics are available via connectivity to Google Analytics.
Callback Tracker was a great addition to our company. It is easy to use, flexible and a big plus is the CTA features and reporting. Support for this product is excellent, and the feedback they receive is used by their team.
With Callback Tracker, you offer flexible and accessible support to your visitors whilst transforming them into happy customers.
Widget channels of communication:
Voice – Instant two-way callbacks, scheduled calls, call recording, source monitoring
Live Chat-1 or more live chat agents according to your strategy
SMS-one-way text messages sent to your dashboard and phone agents
Email – Emails sent to your dashboard and to the inboxes of your agent
WhatsApp – only one click to connect to your company using your favorite App
Widget options available on your Site
Callback – Upon entering their phone number (landline or mobile, from anywhere in the world), visitors are automatically called back in seconds and connected to you. This call is to visitors free of charge.
Capabilities of the dashboard
- To check call logs, text messages, chats, and emails, access the dashboard, plus listen to records call!
- Monitoring activities of visitors including their IPs, status
- Log in and play calls
- Add Google Analytics (Tracking events and conversions)
Callback Tracker lifetime deal is only available for a limited time and will revert back to a monthly price once the lifetime deal expires.