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Wondering what status pages customer engagement is? Here’s the gist. With a status page, you can easily communicate incidents to your customers. It also allows you to schedule maintenances and sort out downtime issues as well.
Have you tried working on your computer or smartphone and you couldn’t achieve anything because of hitches? We all have an idea of how frustrating it is to try to figure out exactly what is happening. Finally, you are left with no option but to call on your service provider. When you do, you discover that you aren’t the only one suffering the issue.
This is where status pages customer engagement comes in. With a status page, it is very easy and quick to communicate with your clients and employees. This page makes it possible to display the required data about the performance of your system. With this, it is easier for your users to access desired information very quickly.
One of the good things about status pages is that your users don’t have to reach out to your IT team. This system also makes it possible for you to provide updates about glitches in real-time. With this, it is easier for your IT team to notify your customers of the current situation.
In other words, your status page is a tool of mass communication. It helps you to gain trust as you can easily reassure your customers to reduce their frustration. More than anything else, it eliminates the extra one-on-one communication which, in turn, saves time.
Let’s not forget that the primary goal of using status pages is to communicate incidents to customers. However, you can also use status pages to deliver system data regardless of the state of the system. The idea is that your status page should show the current state of your system. It means that it should show both downtime and uptime activity as well as provide data for an array of services.
Companies mostly deploy status pages when they are experiencing downtime. This way, their IT staff can inform customers of what is going on and how they are working to sort it out. The major effect of this is that it saves you from the distraction of receiving calls from numerous customers.
Uptime Monitoring & Status Pages. Easy & reliable uptime and performance monitoring solution, with highly customizable and fast status pages.