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One of the most important aspects of running an excellent website is having open communication between your company and your customers. One of the best widgets available that can aid with this is the chat widget, which will allow customers to have a direct line of communication with support reps in your company. To add to this, having a chat widget will benefit your company in more ways than one, especially with the overall opinion surrounding your brand.
A chat widget is the small window on a website that allows the visitor to chat with the company’s bot or human employees. It helps people get answers to their questions in real-time. Chat widgets are usually seen as a prompt in the lower right corner of the site
Being able to solve problems or answer questions correctly is all a part of keeping a customer as pleased as possible. By having the ability to communicate quickly, the overall mood of the customer will also improve as long as the service given is effective. Many people look for a chat box almost immediately when they find a website or product they are interested in. So, keeping their experience extremely positive will encourage them to return and become a repeat customer.
During busy times of the day, there are many situations where every single person trying to communicate with your business will not be responded to. However, if you have a chat widget on your website, then you can have your support reps respond to multiple people at one time. Not only that, but if there are even more people trying to chat and you’re still unable to respond to everyone, then you can have chatbots that can respond to people for you. These bots can answer simple questions or link them to the correct support source. Consequently, by doing this, there should always be an answer to a customer’s question, no matter what it is.
Turn more website visits into sales with 13Сhats. Use live chats, Facebook chatbots, and Pop-Ups to drive more sales, provide top-notch support, and optimize workflows — without extra effort on your part.